Terms and Conditions

Last updated: October 17, 2026

1. Who we are

These terms govern use of https://www.disenowebflow.com and the AI visibility, personalized web design, and subscription growth services offered by Diseño Web Flow™ Costa Rica("Flow", "we"). By using the site, creating an account, or buying a plan, you accept these terms.

2. Services and plans

Flow is an AI visibility studio for entrepreneurs and SMBs. We offer subscription plans (Flow Start, Flow Pro, and Flow Max) billed monthly or yearly up front. Every plan includes a site with a premium template optimized for visibility, unlimited pages, hosting with SSL, GEO + SEO, and a dynamic CMS, at no extra charge. Flow Studio (visual editor, coming soon) is included on Flow Pro and Flow Max. Each plan also comes with a monthly amount of AI credits, traffic, and users. AI credits pay for the edits Flow's AI makes; on Flow Pro and Flow Max you can also connect your own agent (for example Claude, Codex, or Cursor), and those edits don't use credits. If your site approaches its included traffic, we let you know before making any change. Optional Super Powers include content, automations, and paid media. Each site is adapted to your brand DNA and optimized for performance, accessibility, and conversion. The scope of each plan, including its credits, traffic, and users, is what the pricing page describes at the time of purchase. You can configure your plan, book an optional call, and pay when you are ready.

3. Accounts

You may pay as a guest or create an optional account. You are responsible for keeping your credentials confidential and for the information you register. We may suspend accounts that breach these terms or abuse the service.

4. Payments, billing, and cancellation

Payments are processed securely through Stripe. You can choose between two billing options, with no lock-in:

  • Monthly: Stripe charges the plan price every month. You can cancel at any time, with no penalty; cancellation takes effect at the end of the month already paid, and your plan stays active until then.
  • Yearly: you pay for the full year up front. The base plan is charged as 10 months (2 months free) and monthly Super Powers are charged for all 12 months. The subscription renews every year. You can cancel the renewal at any time, and your plan stays active until the end of the paid year.

Your plan's AI credits renew every month, including on yearly billing. On Flow Start, unused credits expire at the end of the month; on Flow Pro and Flow Max they roll over to the next month and expire after that month. Extra credit packs are one-time purchases that do not renew and expire 12 months after purchase. One-time Super Powers are charged once at checkout. Cancelling monthly Super Powers takes effect at the end of the period already paid. We do not refund billed periods except as required by applicable law or as we state at purchase.

Subscriptions bought before this update (October 17, 2026) keep the terms you accepted when you signed up: an annual plan billed monthly with a 12-month commitment, where, if you ask to cancel the base plan before those 12 months end, you must pay the remaining monthly installments. After the 12 months, those subscriptions continue only on the Super Powers you keep.

The site is hosted and managed only inside the Flow ecosystem. Your content and images are yours. The published site is not delivered for hosting on another platform. Prices are shown in US dollars (USD) and do not include taxes that may apply.

5. Delivery and growth guarantee

Delivery timelines and the kickoff meeting are scheduled after payment (and after the pre-call, if you booked one). When a plan includes growth services (GEO/SEO, content, or paid media), our guarantee is to keep working at no extra cost until the agreed goals are met; we do not guarantee specific search rankings, results in third-party AI tools, or metrics outside our control.

6. Intellectual property

Content you give us (logo, copy, images, brand data) remains yours and you authorize us to use it to provide the service. That content and those images remain yours if the service ends. The website (template, code, infrastructure, hosting, and publishing tools) is managed only inside the Flow ecosystem; it is not a deliverable for hosting on another platform. Flow keeps ownership of its methodology, software, internal tools, Flow brand, and any generic or reusable material. Licenses for third-party tools, resources, or assets, when they apply, follow those providers' terms.

7. Acceptable use

You may not use the service for illegal, deceptive, or defamatory content, or content that infringes third-party rights. We may refuse projects that break this policy.

8. Limitation of liability

The service is provided "as is". To the extent permitted by law, our total liability for any claim is limited to the amount paid for the service in the last three months. We are not liable for indirect damages, data loss, or lost profits.

9. Changes to these terms

We may update these terms. We will publish the current version on this page with its update date; continued use of the service means you accept the changes.

10. Governing law and contact

These terms are governed by the laws of Costa Rica. For questions about these terms, use the contact section of the site.